Orders will be shipped within 1-2 business days of purchase, excluding weekends and holidays.
UK Standard: 2-5 working days
Rest of Europe Standard: 3-8 working days
USA & Rest of the World Standard: 5-10 working days
*Please note that these are estimated delivery time, therefore Flame Lily is not able to guarantee delivery dates.
When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 1 day later so do not worry if your tracking number doesn't work immediately.
EU & international orders may be subject to taxes and duties. Flame Lily is not responsible for any taxes or duties applied to your order. Please contact your local customs office for further information regarding taxes and duties.
Refunds shall only be performed if parcels are not received and have gone missing two months after the date of investigation with the post office. Refunds will also be performed if items are broken upon receipt.
Once an item has been shipped, Flame Lily shall not be responsible for any uncollected parcels which includes presenting incomplete or wrong address. No refunds shall be made in such instances,(value forfeited) and a shipping fee will be incurred if parcels are requested to be shipped out again. This shipping fee is not covered under our free shipping service, which only covers the first delivery fees upon purchase.
Flame Lily will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store (flame-lily.com) within 14 days* of the products original delivery date.
Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.
If you would like to return a product simply email us at contact@flame-lily.com with your order number in the subject line, within 14 days for return delivery instructions. After the expiry of the 14 day period, no Refund or Store Credit can be offered.
The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.
Flame Lily can not be held responsible for any lost or undelivered returns; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.
You will receive your Refund or Store Credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.
Sale products and products purchased during a discount period are not eligible for a Refund, and may only be returned for a Store Credit within 14 days*.
Flame Lily reserves the right to refuse a refund if these terms are not met.
*14 days from the date of the products original delivery by the courier
If you received a damaged or defective product, please email help@flame-lily.com with your order number and supporting information and images.